KTM Voyage values greatly the protection of your personal data. In our Privacy Policy we want to provide clear and transparent information about how we handle personal data.
We do everything we can to guarantee your privacy and handle your personal data with care. KTM Voyage complies in all cases with the applicable laws and regulations, including the General Data Protection Regulation. This means that we in any case:
Process your personal data in accordance with the purpose for which it was provided, these purposes and types of personal data are described in this Privacy Policy;
Processing of your personal data is limited to only those data that are minimally necessary for the purposes for which they are processed;
Ask for your explicit consent if we need it for the processing of your personal data;
Have taken appropriate technical and organizational measures to ensure the security of your personal data;
Do not pass on personal data to other parties, unless this is necessary for the implementation of the purposes for which they were provided;
To be aware of your rights regarding your personal data, to point this out to you and to respect them.
This Privacy Policy applies to KTM Voyage. When we talk about “we”, “us” or “us” in this Privacy Policy, we mean our organization KTM Voyage.
We are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have any questions about this or wish to contact us, you can do so via the contact details at the bottom of this document.
We collect various personal data.
1. Booking
When booking a trip, we may ask you for the following information:
First names
Surname
Phone number
Email address
Date of birth
Particulars (e.g. diet, allergy, mobility restrictions)
Gender
Passport data, data from other identity documents
Bank details for payments or refunds
2. Personal data of your traveling companions
We use personal data of others provided by you, for example of the people who are on your booking because you are going on holiday together.
If you provide the personal data of others, you must be sure that they agree to this and that you are allowed to provide this data. Also, if applicable, ensure that they understand how we may use their personal data.
The same data may be asked of your traveling companions as written above.
1. To provide the products and services you request from us
We need your personal data to manage your account or booking, to provide you with the products and services you wish to purchase and to assist you with any orders or refunds you request.
2. To get in touch with you
We want to serve you better as a customer, so if you contact us, for example by email, post, telephone or social media, we may use your personal data to contact you and clarify matters or help you better.
If you participate in a promotion or competition, we use your personal data, for example, to let you know that you have won a prize. This also applies to promotions and competitions that we organize with our suppliers and partners.
In order to provide you with the products or services you have requested, we share your personal data with the suppliers of your travel arrangements, such as airlines, hotels, banks and transport companies. We want you to know that we select these companies very carefully.
When we share personal data with other organizations, we make clear agreements that they will keep your data secure and not use it for their own marketing purposes.
Finally: we only share the minimum personal data with our suppliers and partners. This means that they only have access to the data necessary to provide you with their services.
In order for you to travel, we are in some cases required by government authorities to share your data at the point of departure or arrival. They often want to know this for the purposes of immigration, border control, security and anti-terrorism or for other purposes that these authorities deem important.
You may only travel to some countries if you provide your traveler details in advance. These requirements may vary per destination and we recommend that you check this. Of course we can help you at any time with this.
Our Privacy Policy applies to all services that KTM Voyage offers. An exception are those services that have their own Privacy Policy, which does not include this Privacy Policy.
If necessary, we share your minimal personal data with colleagues within KTM Voyage. For example, to provide you with the desired products and services, to manage and improve our products, services and daily operations, to personalize your user experience or to get in touch with you if applicable.
We know how important the protection and management of your personal data is. Therefore, we take appropriate security measures to protect your data against accidental loss and against unauthorized access, use, modification and disclosure.
We keep your personal data for as long as necessary for the purposes we talk about in this Privacy Policy and for compliance with laws and regulations. When cancelling a service, we delete your file from out system.
Our websites may contain links to websites operated by other organizations with their own privacy policies. Make sure you read the terms and conditions and privacy statement carefully before entering personal data on another organization’s website; We accept no responsibility or liability for the websites of other organizations.
We only process your personal data in the following situations:
We have your permission. For example, by agreeing to our privacy statement when registering or making a reservation.
It is necessary in connection with a contract we have with you, or to take steps at your request before we enter into a contract with you.
We must comply with a legal obligation. In order to allow you to travel, we are sometimes obliged to transfer your personal data to government authorities. They often want to know this for immigration, border control, security or other purposes.
It is necessary to protect your own vital interests or those of another natural person. This could be, for example, in the event of an emergency.
It is in the public interest or we have an official authorization for a task in the context of the exercise of public authority.
You have the right to inspect, rectify or delete the personal data we have received from you. You can also object to the processing of your personal data (or partly) by us or by one of our processors. You also have the right to have us transfer the data you provide to yourself or directly to another party on your behalf. We may ask you to identify yourself before we can respond to the aforementioned requests.
If we may process your personal data on the basis of permission you have given, you always have the right to withdraw this permission.
If you have a complaint about the processing of your personal data, we ask you to contact us directly. If we cannot reach an agreement with you, we will of course find this very annoying. You always have the right to file a complaint with the Data Protection Authority, which is the supervisory authority in the field of privacy protection.
If you have any questions or comments regarding our Privacy Policy, please contact us.
KTM Voyage
6000 Ohrid
North Macedonia
Email: info@ktm-voyage.com
Tel: +389 72 236288
This statement supersedes all previous versions. We may change this statement at any time, so please check our website(s) regularly for updates. If the changes are significant, we will place a clear notice on our website(s), possibly including an electronic notice of the changes to the Privacy Policy.