You can book your trip online via our website, by email or by telephone. This reservation is on request. KTM Voyage will then process your reservation and confirm your trip as soon as possible. From that moment on your reservation is final and the booker automatically agrees on these terms and conditions.
The booker is responsible for correctly providing the full first and last names, as stated in the passport or ID card, as well as the date of birth. After receiving our confirmation, the booker must check that the names are stated correctly. In the event of an incorrect entry, you must let us know the same day. If the booker fails to do this, any costs resulting from changing the name will be borne by the booker.
This applies to all services KTM Voyage is offering; car rentals, transfers, accommodations, daily excursions / activities and / or full- and tailored tours.
We request that the booker first seek advice from their GP or medical specialist before making a reservation to discuss possible contraindications to the treatment. At the destination, a doctor also looks at possible contraindications that may rule out certain treatments. If these are determined or there is a suspicion, the doctor will look at alternative treatments that are possible and draw up an adapted treatment plan based on this. The doctor at the destination always has the final say as he or she is responsible for your health and well-being during the treatment.
KTM Voyage assumes that every guest can take care of themselves. Guests who need extra help are very welcome on our trips, but they must provide their own companion during the trip and inform us in advance of the nature of your condition and help.
All information made available to us will be treated with the utmost care and confidentiality.
After booking a full package program, accommodation, transfer or car rental the booker must pay a non-refundable deposit of 10% of the total sum, which is taken out through KTM Voyage. The remaining travel sum must be in Fontana’s possession no later than 4 weeks before departure. For reservations made within 4 weeks before departure, the entire travel sum is due immediately.
If the remaining amount is not received by us on time, KTM Voyage reserves the right to cancel the agreement. In this case, the conditions regarding ‘cancellation by the booker’ apply and will be settled as such. Travel documents will only be issued after full payment of the travel sum and sent to the booker approximately 10 days before departure. This applies for booking full programs, like tailored trips, thematic trips and Fly & Drive’s.
Regarding daily excursions / activities, the booker needs to pay the full price and in some cases on the spot as an exception.
The booker is responsible for having valid travel documents, such as passport, visa, etc. Costs resulting from the lack of these required documents are borne by the booker himself.
Good travel and cancellation insurance is essential when traveling. KTM Voyage recommends travel insurance with accident and cancellation coverage.
The booker is advised to also apply for a European health card, or a European Health Insurance Card (EHIC), from his/her health insurer.
The booker is responsible for his or her luggage during the entire duration of the trip and stay. KTM Voyage accepts no liability for loss, damage or theft. Any complaints or reports regarding loss, theft and/or damage will not be processed by KTM Voyage. However, we will do our best to help you.
Changes can be made free of charge until your trip has been reported to the accommodations. After this, if necessary, we will charge for the additional work. If additional costs are associated with these changes, then these will be paid entirely at the expense of the booker.
When booking a full package trip, car rental, transfer or accommodation and the booker cancels, in addition to the reservation costs: the following cancellation costs are also due:
In case of cancellation up to the 42nd calendar day (exclusive) before the day of departure: the deposit but not more than 35% of the travel sum;
In case of cancellation from the 42nd calendar day (inclusive) to the 28th calendar day (exclusive) before the day of departure: 35% of the travel sum;
In case of cancellation from the 28th calendar day (inclusive) to the 21st calendar day (exclusive) before the day of departure: 40% of the travel sum;
In case of cancellation from the 21st calendar day (inclusive) to the 14th calendar day (exclusive) before the day of departure: 50% of the travel sum;
In case of cancellation from the 14th calendar day (inclusive) to the 5th calendar day (exclusive) before the day of departure: 75% of the travel sum;
In case of cancellation from the 5th calendar day (inclusive) until the day of departure: 90% of the travel sum;
In case of cancellation on the day of departure or later: the full travel price.
When cancelling a daily excursion or activity up to 24 hours before the starting time, the cancelation costs will be 25% of the total amount. In other words, the booker will receive a refund of 75%. In case the cancelation is made after 24 hours prior starting time, there will be no refunds.
When putting together our trips, we take people, environment, nature and culture into account, so that the holiday is not only special for you, but also for future generations to enjoy attractive destinations. Whether it concerns holidays where you enjoy unspoiled nature, experience local culture, meet new people or taste a delicious local dish, together we work on holidays that provide better places and more beautiful experiences. And in doing so we make an important contribution to sustainable developments at the destination. For you as a traveler, but also for the people who live at the holiday destination.
KTM Voyage has taken the utmost care in the preparation and implementation of your trip. Complaints that are not reported to our office at the destination will not be processed afterwards and a defective right to resolution is excluded. If any problems arise during your trip, please contact us asap, so we can find together a righteous solution. In plain words, we can help on the spot, not afterwards. You can always walk into our office or contact us by phone or mail via the details below.
Address: 6000 Ohrid, North Macedonia.
Email: info@ktm-voyage.com / booking@ktm-voyage.com
Tel: +389 72 236288